Customer Care and Billing Representative

Iowa Lakes Electric Cooperative is seeking qualified candidates for the position of Customer Care and Billing Representative. Position responsibilities and objectives include:

• Assist in the accurate and timely billing of the Cooperative’s Energy Accounts Receivable and processing of billing transactions.
• To provide excellent customer service to our current and future member-owners.
• To effectively interpret the Cooperative’s policies, rates, billing procedures and related information to our member-owners.
• To assist with other administrative and/or clerical functions as determined necessary.

Candidates must have strong communication skills, excellent interpersonal skills, and the ability to prioritize and manage tasks with unlimited interruptions. Proficiency in Microsoft Word and Excel are required. Iowa Lakes Electric Cooperative utilizes a fully integrated software system and the successful candidate will be required to gain full knowledge of the system. Post high school education in accounting or business is preferred and two to three years of general office experience is helpful. Pre-employment drug test required.

Salary is commensurate with qualifications and experience. ILEC offers a strong benefits package including IAEC and NRECA insurance programs and NRECA 401(k) and defined benefit pension plans.

Qualified applicants should forward a resume and cover letter to the Manager of Human Resources, Iowa Lakes Electric Cooperative, 702 South 1^st Street, Estherville, IA 51334 by February 9, 2026.  Documents may also be submitted via e-mail addressed to hr@ilec.coop. 

Iowa Lakes Electric Cooperative is an electric distribution cooperative headquartered in Estherville, Iowa. ILEC serves approximately 13,200 accounts and owns and maintains 4,800 miles of distribution line. Additional information may be found by visiting ILEC’s website at www.ilec.coop. For further information on Estherville and surrounding areas please visit the following websites at www.lakescorridor.com, www.exploreokoboji.com and www.estherville.org.

EOE