2024 Members Services & Communications Summer Conference

Wednesday, June 12, 2024 9:00 AM - Friday, June 14, 2024 12:00 PM (CDT)


2023 Summer Member Services and Communications Conference 
June 12-14, 2024 (W 1-4:00, Th 8:30-4:00, F 8:30-12)
Chase On the Lake

502 Cleveland Blvd. W
Walker, MN 56484

Agenda subject to change. 

Agenda - Theme: Cooperative Olympics

Wednesday, June 12

8:00      Registration
9:00      Pre-conference Welcome

9:15      Executive Director update – Jana Adams
9:30      Benchmarking Satisfaction & Engagement with ACSI – Scott Bialick
9:45      Creative Ways to Use Pre-paid Credit Cards – Scott Bialick
10:00    Advertising, Messaging, Creative Resources and New Social Media Services – Mary Ann Cristiano 
10:30    Peer-to-Peer Huddles on Communications to Members
10:45    Break
11:00     Unlocking the Value of Touchstone Energy Conversations – Panel of Co-op Peers
11:40     SHiNE Online: Evolving Your Cooperative Website – Scott Bialick and a SHiNe Power User
Noon     Lunch — grab lunch for final session
12:15     Opportunities for Building the Brand in MN with MNTEG

12:45    Adjourn

1:00     Welcome - Raquel Berg 
1:15     Living the Cooperative Principles - Scott Bialick 
1:45     Engaging Your Younger Members - Scott Bialick
2:15     Break 
2:30     Launching off the Starting Block: Younger Member Scholarships - David Ranallo - Great River Energy
3:00     Panel: From Member Services to CEO 
                 - Rich Whitcomb, Red River Valley Cooperative Power Association
                 - Jared Echternach, Beltrami Electric Cooperative, Inc.
                 - Jeff Rustad, PKM Electric Cooperative, Inc.
4:00     Adjourn 

4:00 - 5:30pm Vendor Reception at The Watershed

Thursday, June 13

7:30    Breakfast
8:30    Leveraging Storytelling At Your Co-op - Dylan Wohlenhaus - Authenci

9:00    Strengthen The Application For Geothermal Heat Pumps - Steve Koep - Geothermal Exchange Organization
9:20    Moving the Baton: Supply Chain Update - Chris Pederson - RESCO
9:50    Gold Medal Writing - Kaylee Cusack
10:45  Break 
11:00  Breakout Sessions 

              Bring your questions and be ready to share
               - Member Services - Off-peak, Energy Efficiency, Billing & More
               - Communications - Marketing, Communications, Events & More
12:00  Lunch
1:00    Telling Stories to Inspire Change - Andy Goldman-Gray - Upstream 
2:00    Mining: One Key for Achieving Energy Transition - Julie Lucas - MN Mining
2:30    Break 
2:45    Gold Medal Team: MREA Legislative & Communications Update - Jenny Glumack & Joe Miller - MREA
3:15    Go For The Green: Mean Green Mower Demo - Mike Magolan - Mean Green Mowers
4:00    Adjourn 

Friday, June 14

8:00    Breakfast
9:00    The Safari Way to Greater Happiness - The Safari Dude, Steve Fredlund - Keynote
10:00  Off Peak Tech: Latest in Heating Technology - Corey Graff - Steffes
10:30  Break
10:45  Going For The Gold: How to Win Those Awards & Achieve Gold Medal Recognition For Your Work - Panel Discussion
              - Susan Larson - MNVEC 
              - Brenda Tesch - MiEnergy
              - Kaylee Cusack - Minnkota 
11:30  Gold Medal Awards for Cooperative Olympics
12:15  Adjourn 

*Topics subject to change date

Energy, member service and communication managers and specialists, marketing managers, government affairs representatives and public affairs managers.


Please See Registration page for pricing

Chase On the Lake
502 Cleveland Blvd W
Walker, MN 56484


Call the hotel front desk at 218-547-7777 to book room reservation. Mention Room Block #:162478. 
Room Block Ends May 11, 2024 and will be opened up to the public, which goes fast with school ending and summer starting. So don't forget to book now.



MREA is committed to providing a safe, productive and welcoming environment for all participants and staff in MREA meetings, conferences, training programs, and events both online and in-person. All Event participants including but not limited to attendees, speakers, exhibitors, staff, students, guests and vendors, are expected to abide by this MREA Event Code of Conduct, and this code applies to all space and situations in which MREA meeting-related activities are being conducted, including virtual meetings and those sponsored by organizations other than MREA but held in conjunction with MREA Events. Participation constitutes agreement to comply with the Code of Conduct as a condition of attendance. 

All events in 2024 will be subject to a $50 late registration fee for anyone that registers less than 2 weeks prior to the published event dates.

Chase on the Lake
502 Cleveland Blvd W
Walker, MN 56484 United States
Event Contact
Amanda Meredith
Send Email
Wednesday, June 12, 2024 9:00 AM - Friday, June 14, 2024 12:00 PM (CDT)

W 9:00am-12:00pm(Pre-con) & 1:00pm-4:00pm Th 8:30am-4:00pm  F 8:30am-12:00pm

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