Member Services Representative

Kandiyohi Power Cooperative is accepting applications for a full-time Member Services Representative with a focus on load management and water heater programs. This position offers a competitive benefits package including 100% paid life and disability insurance. We also offer medical, dental, and vision plans along with 401(k) matching, HSA contributions, paid holidays and much more. The negotiable hourly wage range is $24.50 - $29.00, depending on experience. This position within the Member Services department features an open-plan layout with no walls, fostering a dynamic and collaborative work environment, while encouraging easy communication among team members. The hours for this position are Monday – Friday, 7:30am – 4:00pm.

This Member Services Representative role would be a great fit for an individual who, upon necessary training, successfully:

•    Provides professional, consistent, and accurate member service for the cooperative. 

•    Understands our load management program to answer program and rebate questions, process member rebate forms, enter charges and rates as applicable to member accounts, completes inventory counts and analytics using NISC Meter Data Management, and creates/closes Service Orders as necessary. 

•    Performs water heater sales, inventory, rebate, and warranty claims. 

•    Posts member payments, processes miscellaneous receipts, use remote deposit capture, can use the cash drawer to make change, and can handle cash appropriately to ensure security.

Qualifications include:

•    High school diploma or equivalent education is required, additional education is desired.

•    Related work experience preferred may include general office, or clerical experience.

•    Self-starter with proven skills working both independently and on a collaborative team.

•    Ability to effectively work in a fast-paced technological environment, with knowledge of Microsoft software packages – experience with NISC software is a plus. 

•    Experience being highly organized and detail oriented while multitasking with frequent interruptions. 

A full job description may be found at kpcoop.com under Career Opportunities. If interested in applying, please email your resume to careers@kpcoop.com or call Kim Hanson with any questions at (800)551-4951. 

Kandiyohi Power Cooperative is proud to be an equal opportunity provider and employer.