Member Services Representative

The Member Services Representative provides professional, consistent and accurate member service for the cooperative. With primary responsibilities to include serving as the initial contact for members via phone, walk-in, or email, initiating service to new members, answering a variety of member questions, handling a variety of member account transactions, maintaining files on members, collecting deposits and payments. The Member Services department features an open-plan layout with no walls, fostering a dynamic and collaborative work environment. This design encourages easy communication among team members. 

Understands load management program in order to answer program and rebate questions, process member rebate forms, enter charges and rates as applicable to member accounts, complete inventory counts, complete analytics using NISC Meter Data Management, and create/close Service Orders as necessary.

Perform water heater sales, inventory, rebate, and warranty claims.

Effectively manages and handles incoming call volume.

Post member payments, process miscellaneous receipts, use remote deposit capture, use the cash drawer, make change, and handle cash appropriately to ensure security.

To see the full job description, visit www.kpcoop.com/career-opportunities

If interested in applying, please submit your cover letter and resume to careers@kpcoop.com.