IT Systems & Support Administrator

Information technology (IT) SYSTEMS & SUPPORT ADMINISTRATOR

 The opportunity at Lake Region Electric Cooperative for an IT Systems & Support Administrator is a great fit for a process driven, people person, who is excited to own our end-users’ IT experience and drive efficiency improvements throughout the cooperative by using automation and scripting. 

Lake Region Electric Cooperative is a member-owned electric utility serving more than 30,000 member-consumers in the counties of Otter Tail, Wilkin, Grant, Douglas, Clay and Becker (service territory). On-site in our Pelican Rapids, MN office, this individual contributor role applies their ‘jack of all trades’ broad IT knowledgebase, ensuring the smooth operation and technical support of systems and solutions via integration of hardware and software technologies. Provide support to end users by identifying problems, researching answers, and guiding through corrective steps. Assist end-users in creating efficiencies by eliminating repetitive tasks using automation and scripting. Maintain secure network and server operations, including recommending and executing system automation efficiencies. Employ scripting and automation tools for IT efficient systems management. Administer and engage in cybersecurity policies, procedures, end user training and best practices.

• Ensure effective and efficient problem solving or escalation of IT support issues, engaging with external IT contractors as appropriate – 25%
• Manage a wide range of administrative and support tasks, ensuring the operational efficiency and effectiveness of the department.
• Participate in the analysis, planning and coordinating of technology related projects.
• Maintain adequate licensing for all IT systems including, but not limited to network & server infrastructure, workstations, software applications, and phone systems.
• Perform compliance testing, hardware & software lifecycle management, and cyber security processes and procedures.
• Design and customize technological systems and platforms to improve the end-user experience.

Maintain secure and efficient enterprise network operations and server infrastructure, including recommending and executing system automation programming efficiencies – 25%

• Evaluate and provide recommendations for wired and wireless networks
• Ensure backups are functioning to eliminate downtime in the event of hardware failures and internet outages.
• Monitor, troubleshoot and diagnose network stability, available bandwidth, and server performance.
• Collaborate with the department manager and other departments to determine and address technology requirements across the cooperative.
• Ensure efficient operation, integrations, and support of utility software applications including design and customize technological systems and platforms to improve the end-user experience – 15%
• Develop and maintain relationships with software vendors to ensure LREC is utilizing the most effective technologies.
• Design and maintain task automations using tools like Zapier and Power Automate, and scripting languages including but not limited to PowerShell, Python, and JavaScript.

Qualifications for the position include:

• Requires a combination of education and experience equivalent to 6 years in the Information Technology (IT) field.
• Requires 1 year of education/experience writing in scripting and query languages, including Python, JavaScript, PowerShell and SQL.
  • Proficient in server and networking technologies
  • Highly proficient in Microsoft Windows server and workstation operating systems, Microsoft 365, Exchange Online, Active Directory, enterprise networking best practices, and IT security
• Analytical and complex problem-solving skills, with the desire for continuous learning and development.
• Ability to communicate technical information to a non-technical audience
• Strong interpersonal skills and the ability to build positive working relationships.
• Strong communication and organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with attention to detail.
• Capacity to work standard work hours, Monday – Friday 7:30AM – 4:00PM, and overtime as needed. Assistance will be expected during major outages.
• Must be able to successfully complete a pre-employment screening which may include a physical examination, drug screening, background check, reference check, and motor vehicle record check as applicable to the position.

LREC offers a competitive wage, benefits package, and paid time off. Questions regarding the position can be directed to HR@lrec.coop. This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as the review process will begin right away. Apply and view a full position description by visiting our website at www.lrec.coop.

LREC is an equal opportunity employer (EOE).