IT Service Management Program Manager

IT Service Management Program Manager

Application due date:  December 4, 2024

Location: Maple Grove, MN (Eligible for hybrid schedule)

Applicants must be authorized to work in the U.S. without restriction. Visa sponsorship is not available.

Your perspective is powerful. To do what’s never been done before, we need to think differently. We seek out people with unique backgrounds, unique skillsets and unique perspectives who want to help shape what’s next.

Summary:

Are you passionate about ITIL framework, service management, IT work processes, and helping teams work smarter, not harder? Do you have a knack for spotting trends, leveraging data to solving problems, and making processes better? If so, we’ve got the perfect opportunity for you at Great River Energy!

As our Service Management Program Manager, you’ll be the champion of continuous improvement in IT services. You'll collaborate in and out of IT to ensure our service management practices are aligned with business goals, making sure everything runs like a well-oiled machine. From developing a more mature service catalog to providing actionable improvements to configuration management, you'll be a key player in keeping things efficient, innovative, and aligned with best practices.

Total Rewards:

A typical starting range for this position is $135,000 - $160,000 + annually. We offer this market competitive base pay and adjust our offer accordingly based upon the candidate’s knowledge, skills and experience. In addition, our Total Rewards strategy focuses on recognizing individual performance and rewarding business results. Our robust package includes exceptional benefits and retirement, a focus on continuous engagement, recognition, personal and professional development and training, hybrid work environment and an emphasis on work-life effectiveness.

Responsibilities: Job responsibilities include, but are not limited to

- Develop and maintain a service management roadmap including improvement to our service catalog, problem management, asset and configuration management practices that aligns with IT strategy. You’ll oversee the mapping of our services working with all areas of IT to create and lead recommendations for continuous improvement including people, process, and tools.

- Lead our IT service management user group to create functional requirements for service management tools, identify and implement enhancements, align IT services with business needs, and provide updates to IT leadership.

- Act as the go-to expert for service management practices, performing audits, monitoring KPIs, mentoring staff, and ensuring quality of services.

- Sense of humor and a love for making big things happen collaborating across IT and with our business customers.

Qualifications:

- A tech-savvy leader with a technology related bachelor’s degree (or equivalent experience) and 7+ years of service management experience or 2+ years of post high school education and 10+ years of progressive service management experience in multiple domains with process definition/design and practice delivery in IT

- ITIL4 Foundations Certification and a proven track record in implementing service management practices and tools.

- Familiar with multiple service management tools but recognize importance of good practices creating value streams.

- An excellent communicator and data enthusiast who thrives in a collaborative organization driving continuous improvements.

Apply: 

Qualified candidates please apply at www.greatriverenergy.com (under the Careers tab) by Dec. 4, 2024. GRE values diversity, equity and inclusion and we are an equal employment opportunity employer.