Contact Specialist

Are you passionate about helping others, solving problems, and making a positive first impression? East Central Energy (ECE) is seeking a dedicated Contact Specialist to join our Member Service team. In this role, you’ll deliver exceptional customer service, provide support, and build strong relationships with our members. If you're friendly, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply today and be part of your local co-op! 

Why You’ll Love Working at ECE 

• Values-Driven Culture: Built on Respect, Integrity, Courage, and Humility, we foster innovation, accountability, and empowered decision-making to help you succeed. 

• Competitive Pay: Starting wage of $23.63 hourly. 

• Outstanding Benefits: 100% employer-paid medical with employer contributions to an HSA, dental, vision, STD, LTD and more—including tuition reimbursement and employee assistance programs. 

• Future-Ready: Build your financial security with a 401(k)-plan featuring up to a 10% employer contribution. 

• Rest and Renewal: Recharge with 22 days of PTO and ten paid holidays. 

• Community Focused: Be part of a cooperative that actively supports local initiatives and strengthens the communities we serve. 

 
A Day in the Life 

•  Deliver Member Support: Respond to member inquiries via phone, in person, email, and written correspondence. Provide accurate account information, maintain detailed communication records, and ensure timely follow-up. 

•  Ensure Data Accuracy: Update and verify member account details, maintain accurate databases, and resolve billing inquiries by reviewing accounts for discrepancies. 

        Process Payments: Accurately manage payments and balance the cash drawer daily, ensuring compliance with cash handling procedures. 

• Support Connectivity: Serve as the first point of contact for fiber internet issues, assisting members with connectivity, speed, and equipment concerns. 

• Collaborate Across Teams: Coordinate with coworkers to support internal workflows, resolve service requests, and assist with power interruptions, ensuring a smooth and efficient member experience. 

What You’ll Need 

• Education & Experience: High school diploma plus at least two years of customer service experience or a combination of education and experience. 

• Skills: Excellent communication skills with the ability to be on the phone for extended periods. Able to remain calm under pressure, focusing on active listening and providing solutions. Comfortable using Microsoft 365 and standard business systems for communication, data entry, and task tracking. 
   
  Additional Details 

• Schedule: Onsite, Monday through Friday, 8:30 a.m. to 5:00 p.m., at the Braham, MN Headquarters building. 

• Hybrid Option: This position may offer a hybrid work arrangement after a training period. 

• Equal Opportunity Employer: ECE embraces diversity and is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and value the unique perspectives and experiences they bring. 
   

Apply by 3:30 p.m. on Monday, July 14, 2025, to start your journey with East Central Energy!