Collections and Disconnects

Description

COLLECTIONS AND DISCONNECTS CONFERENCE
June 21-22, 2023 (W 8:30-4, Th 8-11:30)
Great River Energy, Maple Grove MN

WHO SHOULD ATTEND
Utility employees with credit and collection responsibilities, member service representatives

Customer Service Collections and Disconnects are truly one of the most challenging tasks in your co-op. You have to collect a delinquent account from a member who is probably already experiencing financial stresses from other collectors, a dealing with "life’s worries."  How to combine customer service with the "get-it done” demands of your position are often a great challenge. In past years, we have offered credit and collections training, skip tracing, customer service training and policy comparison. The group has recently expressed the desire for a conference style session, to also include the valuable round-table time.

WEDNESDAY, June 21st
8-8:45   Continental breakfast, registration
9:00      Talking to the Elderly Member: Michelle Weibe, MN Council on Aging
10:00    Ask the attorney: Chad Felstul, Pemberton Law
11:00    Break
11:15    Spotlight on the Co-op: East Central Energy & Runestone Electric
12:00    Lunch
1:00      MN State Energy Assistance Programs: Jon Brown, MN COMM
2:00      Conversations with difficult people and Self Care: Courtney Patt, Marsh McLennan Agency
3:30      Networking
4:00      Adjourn

THURSDAY, June 22nd

7:30      Breakfast
8:00      Co-op Collections: TeriLyn Wallis, TeriLyn Wallis Consulting
10:00    Cold Weather Rule update: Ann Thom, MN Dept. of Commerce
11:00    Networking and discussion using Co-op Comparison Grid

11:30    Adjourn
     

PRICE
Education members: $389
Non-Education Members: $489

HOTEL
Holiday Inn and Suites Arbor Lakes
Maple Grove, MN
Ask for MREA rate, there is a standing rate for guests of MREA at Holiday Inn.

EVENT POLICIES
MREA EVENT CODE OF CONDUCT (LINK TO FULL POLICY)
MREA is committed to providing a safe, productive and welcoming environment for all participants and staff in MREA meetings, conferences, training programs, and events both online and in-person. All Event participants including but not limited to attendees, speakers, exhibitors, staff, students, guests and vendors, are expected to abide by this MREA Event Code of Conduct, and this code applies to all space and situations in which MREA meeting-related activities are being conducted, including virtual meetings and those sponsored by organizations other than MREA but held in conjunction with MREA Events. Participation constitutes agreement to comply with the Code of Conduct as a condition of attendance. 

LATE REGISTRATION FEES
All events in 2023 will be subject to a $50 late registration fee for anyone that registers less than 2 weeks prior to the published event dates.